Generally, IT service management constitutes a strategic approach employed in the design, management, delivery and enhancement in the manner in which information technology (IT) is used in any organization. Having the right personnel, processes and technology in place remains the utmost goal of IT service management. The contents are central for any organization to make an impact in the market or industry. IT service management requires the use of several frameworks.
Identified frameworks include COBIT. Various groups among them the Blue Fox Group use this framework. It has managed IT services Phoenix over time using this framework. The group relies on the model for developing, executing, managing and improving governance of information technology. It extends the same services to include management practices. The frameworks has less requirements because it is published in IT governance Institute as well as Information Systems Audit. The Control Association also approves its usage.
The Microsoft Operations model is another type of accepted framework for IT service management. This models contains 23 teaching materials for use. Experts in information technology (IT) industry find these materials indispensable. Covered in the manuals are many areas among them creation, execution, cost effectiveness and efficient management services. These areas are crucial when offering IT management services. The entire information in MOF and Information Technology Infrastructure Library (ITIL) guidelines comes from the 23 teaching materials. Effective service delivery by Blue Fox Group in managing IT services in Phoenix anchors on these manuals. They are able to manage everything from conception of the idea through to replacement of retirement.
IT service management can also use the Six-Sigma framework. Development of the model by Motorola was subsequent to Microsoft. The model applies in setting high targets to be achieved. Handled areas are gathering information, and subsequent evaluation. It helps institutions in reducing overall costs in IT service management. Another framework for managing IT services is the ISO 2000. Rules governing IT service management base on ISO 2000. ISO 2000 was an invention of the British Standards Institutions. The framework lends support to other modes including Microsoft.
The other form of model is the Open Group Architecture Framework. TOGAF deals with organizing and governing technology implementation. With this model, software technology is handled well. The Open Group continues to manage TOGAF after its invention. It is an independent association in the technology industry. Information Technology Infrastructure Library (ITIL) is the last of all the frameworks used in IT service management. Those running operations in the business sector din this framework very reasonable and applicable. With the Information Technology Infrastructure Library (ITIL) framework, those in the business fraternity are in a position to align their business needs with needs in technology. Of all its brands, ITIL v3 is the most common in IT service management.