Finding a Good Computer Repair Company
A lot of people have their own list of self-described computer professionals who are more than able of doing computer repairs, and doing them right. However, what sets experts apart from those you actually want to work on your computer are three critical things: experience, support, and documentation. If you know the right questions you have to ask, you can readily identify the fly-by-night computer cowboys from the ones who actually mean business.
There are various types of computer certifications nowadays. Some are significant to computer repair, and others not very much. The bottom line here is, ask if them what their certifications and other credentials are. If they don’t, or if they tell you that they have some type of “certification,” just pay attention to the details they and verify legitimacy issues after the interview.
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Experience and Client References
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Then how much experience they have and if they can give you some client references. Technicians usually have references ready– customers they get along with pretty well and who are more than happy to recommend them. The idea here is to just know how long they’ve been fixing computers, and get one or two names.
As we mentioned, Apple offers their own certifications, Microsoft as well and so on. Beyond OS, some technicians are also more skilled and knowledgeable when dealing with computer brands, no matter if they work with Windows machines most of the time. All PC manufacturers have quality issues year after year, and technicians who have significant experience just learn about these problems from having to resolve countless common problems. Simply ask if they focus on specific computer brands.
Rates and Cost Limits
All PC problems hint at a probable cause – hard drive, display, motherboard, etc. It normally takes an hour maximum to know that, and since a one-hour minimum charge is usually required, simply ask the tech if they can use that entire hour troubleshooting before coming back to you to say if they’ll need more time and more money to resolve the issue. A refusal means you should find another tech.
Backing up data prior to repair is ever more crucial nowadays. So a perfect way to see if this technician should be allowed to mess with your computer is to ask what preliminary backup procedure they plan to do. If all you get is a blank stare, find another technician.
Ask the tech if they offer a guarantee for repairs for what number of days or weeks. The moment you get a satisfactory answer, have all your verbal agreements written down before the start of repairs. The job of this document is obviously to protect both sides.